We are committed to consumer satisfaction with our products and services, and we apologize if you need a refund or return for any reason. Whatever your reason for dissatisfaction, we will be happy to offer exchanges and returns on all items purchased from us if the following conditions are met:
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed, and in their original condition
- Originals receipts would need to be included
- Not customized order
NOTE: If the above conditions are not met, we regret to inform you that we are unable to process any requests for exchanges or refunds, regardless of whether the item(s) has been sent back to us.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns should be made within 30 days of the delivery date for all U.S. orders and within 50 days of the delivery date for overseas orders. You may contact us here for an exchange or refund, we will be happy to assist you.
- If the value of the exchange item(s) is higher than the original item(s), you will need to pay the difference in cash.
- If the value of the exchanged item(s) is less than the value of the original item(s), there will be no refund.
- If your request is approved, then your refund will be processed and automatically applied to your credit card or original payment method within a certain number of days.
NOTE: If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [firstname.lastname@example.org].
2. RETURN & REFUND POLICY
Please read the terms and conditions before submitting your return or refund:
- Please understand that a return or refund of an item can only make once.
- If the item(s) you are returning is the same as a previous order, we will cancel your right to return or exchange the item(s) and reserve the right to do so at our sole discretion.
- Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wears and tear of a product.
- Vega Jewelry US makes No Warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description, and fitness for a particular purpose.
- Personalized items with “engravings” are not refundable. Vega Jewelry US will charge a 35% restocking fee for the exchange of personalized items.
- Special order items such as those with custom sizes and colors are not refundable. (Custom sizes are those that charge an extra $20). Vega Jewelry US will charge a 35% restocking fee for the exchange of special items.
- Items sent to you as Replacement/Exchange are not refundable.
- If the product itself has no quality problems, Vega Jewelry US will charge a 35% restocking fee for the exchange of the special items.
- Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of U.S.
- All decisions made by Vega Jewelry US are final.
To return your product, you should contact us first.
Please contact us at [email@example.com] first if you need to send your package back to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning some expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [firstname.lastname@example.org] for questions related to refunds and returns.